"Faultless - fantastic staff, excellent facilities."

About: Hereford County Hospital

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I moved from Birmingham shortly before I was due to give birth, so went from being under the care of a tertiary centre (Birmingham Womens') to a much smaller district general hospital, and was quite nervous! I am also a doctor (I don’t work in Hereford!), and as such, I possibly have higher expectations than the average patient. I ended up having a complicated delivery resulting in an emergency C-section under General Anaesthetic, and as such was also quite a demanding patient! I was blown away by the care I received in Hereford; my high expectations were surpassed and I cannot imagine receiving better care anywhere. All doctors, midwives and HCAs involved in my care were professional, but attentive and personal, and I really felt looked after. I cannot fault any aspect of my care and would like to thank all of the staff involved in looking after me and my baby girl on the delivery suite and maternity ward. My only concern is that, on the evening I left, there was only one midwife to look after the whole of the maternity ward! This needs to be improved, or risk losing the fantastic staff that you have, or lowering the high standards you have set.

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust we thank you for your kind and constructive comments regarding your recent care and treatment her on the Maternity Unit. We will forward your kind words on to the Department in order that it can be shared with the staff. We run 'Going the Extra Mile' for staff and if there was a particular member/members of staff that you would like to nominate for this award, please could you contact the Patient Experience Team on 01432 372986. Kind regards Patient Experience Team

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