"Diagnosis and Multi Disciplinary Teams"

About: Royal Lancaster Infirmary

Anything else?

My husband was given a terminal diagnosis whilst I was out of the room by a renal doctor who in one breath said he wasn't an expert and in the next gave my husband a prognosis of 2-3 months. Giving timescales is frowned upon these days, why didn't he know that? Sent away with no contact details, information, nothing. We were told a multi disciplinary team would be meeting to discuss my husband's case. We never got any feedback, told who was part of the team. Our 'specialist nurse' was next to useless. We only found out her name when my daughter, who lives in Greater Manchester phoned her local Macmillan service and they found out for us. The dietician was supposed to be a major member of the team, we never saw one. There doesn't seem to be any joined up thinking and everyone works in isolation. I would that at Lancaster the condition is treated, not the patient. The AMU ward is over-stretched and is No place for very sick cancer patients. We were looked down on for asking for a private a room so my husband could get some peace when he was feeling dreadful and there wasn't the option anyway. A&E were generally very good although we did have one catastrophe which would have meant my husband got a blood tranfusion that wasn't warranted. Can't fault the Coronary Care Unit which is totally geared up for sick people. Parking is a nightmare. Question 4 asks when we visited, well it was several times from March to Sept 2013 and included several departments. Oncology isn't even on the list! I could write more but a formal complaint is the process of being written.

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Response from Royal Lancaster Infirmary

We’re extremely sorry you had such a bad experience at Royal Lancaster Infirmary and would very much like to investigate to find out what lessons we can learn to improve the services for future patients. If you could contact our Patient Advice and Liaison Service this would allow us to begin investigating the situation immediately rather than waiting for a formal complaint, and we’d therefore ask you to contact us on 01539 795457

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