"Poor service"

About: Epsom Hospital

Anything else?

I was very concerned at lack of hydration, feeding and basic hygiene care for my elderly mother. I repeatedly pointed out the risk of a urinary tract infection, but little was done. After a few days of course Mum contracted a UTI. staff I believe meant well but there was a serious shortage of staff at weekends. Eventually I insisted she was discharged and on return home she improved dramatically and immediately. For much of the time it was extremely difficult (as next of kin) to get any information. Completed on behalf of my Mother as nok with power of attorney.

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Response from Epsom Hospital

Thank you for taking the time to give us your feedback. We are very sorry to hear of your poor experience at our hospital, especially as you had repeatedly pointed out your concerns to staff. We would like to investigate this further and it would be useful for us to know which ward your mother was admitted to. Could you please contact our Patient Advisory Team (PALS) by emailing pals@esth.nhs.uk. Pippa Hart Director of Nursing

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