"Extremely upset & disappointed with my experience"

About: Leicester General Hospital

Anything else?

I went to the LGH yesterday for an appointment with a Consultant in the orthopedics dept. I knew it was going to be awful when he was an hour late and didn't even bother to apologise. He was so smug, arrogant and full of self importance and sat during my consultation just grinning and shrugging his shoulders and telling me I had no problem. He barely asked me any questions about my symptoms and I left feeling so upset, angry and frustrated. I will be looking into this further regarding an official complaint and getting a second opinion. Also the reception staff were rude, ignored people while chatting to each other and drinking cups of tea. I've had experience of the LRI before and they are by far miles better than the general - the general should be ashamed.

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Response from Leicester General Hospital

Dear Susie, We are incredibly sorry and disappointed to read about your recent experience at the General. We would like to reassure you that we take concerns like this very seriously, and would like the opportunity to follow this up for you. If you have not yet made an official complaint via PILS, please contact Elective Service Manager from the Orthopaedics department , Sue Nattrass on 0116 258 6300 or email sue.nattrass@uhl-tr.nhs.uk. Sue would like to discuss your concerns with you in full and help to resolve your concerns. Kind regards Communications Team Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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