"everything from admission to commencement ..."

About: Newcastle Dental Hospital

(as the patient),

What I liked

everything from admission to commencement of treatment.

dental nurse was very polite and surgeons were excellent and explained thoroughly the procedure and remained professional and pleasant throughout.

What could be improved

radiographer made me feel very uneasy.

i have a phobia of things at the back of my throat and when they tried to put aa xray plate into my mouth i explained i was nervous and ny instinct was to hold their arm to feel incontrol

of the instrument going in,they promptly told me

'don't touch my arm'at that point i felt as though i had some dreadful infection and was very upset. I work in the nhs myself and

my first instinct is to put the patient at ease and explain a procedure before continuing.a little bit of empathy goes a long way in gaining a patients confidence.

Story from NHS Choices

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