"poor patient care"

Anything else?

My daughter is 3Y old, was referred by GP to children assessment unit at B'pool VIC to investigate unexplained lump under arm. After long waiting, doctors suggested to take blood, after 3 failed attempts they manged to get some blood from feet, my daughter was traumatised. We were told that we should get the result in less than 2 hours..guess what! three days later, I had to make 3-4 phone calls to find out about the result. Eventually, I was told by a nurse that the result was ok..but she was not ready to answer any questions..I rate this hospital as poor...no follow up whatsoever...Ignored my phone calls