"Unpunctual, but service with a smile."

Anything else?

My journey to the hospital took well over an hour due to thick mist, temporary traffic lights and the morning rush hour, but I managed to arrive 5 minutes early for my 9.30am appointment. I was greeted pleasantly and taken through to the Day Surgery Unit. There I waited 80 minutes before being called through for my procedure; neither apology nor explanation was given. All the staff in the treatment room treated me with the utmost friendliness and courtesy, I felt very well cared for and comfortable, during what could have been an embarrassing experience. However the doctor did not introduce himself. I have never before given someone access to some of my most private parts without at least knowing their name!