"Unpunctual, but service with a smile."

About: Rochdale Infirmary

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My journey to the hospital took well over an hour due to thick mist, temporary traffic lights and the morning rush hour, but I managed to arrive 5 minutes early for my 9.30am appointment. I was greeted pleasantly and taken through to the Day Surgery Unit. There I waited 80 minutes before being called through for my procedure; neither apology nor explanation was given. All the staff in the treatment room treated me with the utmost friendliness and courtesy, I felt very well cared for and comfortable, during what could have been an embarrassing experience. However the doctor did not introduce himself. I have never before given someone access to some of my most private parts without at least knowing their name!

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Response from Rochdale Infirmary

Thank you for leaving your comment regarding your visit to the Urology department at Rochdale Infirmary. We are sorry you had to wait long and that know one gave you an apology, we are also sorry the doctor did not introduce himself to you. We are however pleased you felt comfortable and well cared for, we are also pleased you were treated with courtesy and friendliness. We will forward your comment to the department manager for her to address your concerns and share with the rest of the team.

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