"Unpunctual, but service with a smile."
About: Rochdale Infirmary Rochdale Infirmary Rochdale OL12 0NB
Posted by Anonymous
My journey to the hospital took well over an hour due to thick mist, temporary traffic lights and the morning rush hour, but I managed to arrive 5 minutes early for my 9.30am appointment. I was greeted pleasantly and taken through to the Day Surgery Unit. There I waited 80 minutes before being called through for my procedure; neither apology nor explanation was given. All the staff in the treatment room treated me with the utmost friendliness and courtesy, I felt very well cared for and comfortable, during what could have been an embarrassing experience. However the doctor did not introduce himself. I have never before given someone access to some of my most private parts without at least knowing their name!