"We feel my father would not have survived without their care"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

I wanted to compliment the ambulance crew who attended to my parents in August.

My father fell through a plate glass internal door and was impaled on glass when my mother called for an ambulance. They advised her to leave the doors to the house open and they ambulance crew would let themselves in.

My mother recalls that the ambulance arrived in about three minutes, the crew was fantastic.

They could see that my mother was in shock and that she also needed treatment, the crew obtained permission to also treat her and take her to hospital. Before the crew left the house they cleared as much of the broken glass as they could so that my mother would not injure herself.

On the way to the hospital the paramedics must have given my father excellent treatment as we feel that given his injuries and loss of blood he would not have survived without their care. Without their speed and efficiency my father would not be here now.

A big thank you to the ambulance crew for being there.

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Response from East Of England Ambulance Service NHS Trust

Thank you very much for your kind words about the crew who attended to your father in August and I hope that your father has made a full recovery from this incident.

I would like to pass your comments onto the crew involved and I would be grateful if you could email me on eoeasnt.complaints@nhs.net with the date and location we attended to so that we can identify the crew.

Thank you for taking the time to post your views about the ambulance service.

Kind regards,

Emma Sears

Complaints Manager

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