"Colposcopy visit"

About: The Great Western Hospital

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I know how hard you work in the NHS but feel my treatment on this particular day was not of the norm and a world apart from my previous visits and after much thought felt I had to put forward my experience to ensure the staff are aware of how they came across. I had previously spoke to the receptionist in the Gynaecology Dept with regards to my appointment. She was extremly rude and this did not change on my arrival at the dept. I was early for my appt but then was not booked in so the consultant did not think I had arrived. I was taken through to the treatment room in a robotic manner with no thought of how I felt and eye contact was minimal. During my consultation I found it difficult to understand the consultant and was then told I required a colposcopy that was performed again robotically with no thought for my anticipation nor was I asked if I had any questions prior to this. During the painful procedure I did not feel that I was being addressed as a person and this led right through to "wash up" where I was told I may need a procedure and dismissed. I had no idea what this procedure was until the nurse gave me a leaflet as I was leaving, again with no eye contact or any empathy. I left feeling upset and am hesitant in having to come back to the unit, which is a stressful enough time without being concerned of how I will be treated by the staff.

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Response from The Great Western Hospital

Thank you for your comments. We're really sorry that the service was not as should be expected. If you feel able to contact us directly, we can undertake a more formal review of who was providing the service that day and investigate your concerns. Our customer service team can be reached on 01793 604031, or by email to pals.team@gwh.nhs.uk

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