"ridiculous"

Thank you for taking the time to give us feedback about the care you received at our hospital. We are disappointed to hear that you were not impressed with the standard of care you received from us. Patients arriving at hospital are assessed and priority is given based on the nature and severity of their illness or injury. This means that sometimes patients will have to wait before they are seen in order for us to be able to offer immediate care to those patients who need it most. We appreciate it can be frustrating waiting for treatment or to be seen by a doctor, however priority must be given to our most poorly patients. Maintaining good communication with our patients is a priority of ours, so we are very sorry to hear that you did not feel properly informed about your treatment. Making sure our patients have plenty to eat and drink is also very important to us so we are concerned to hear that your request for something to drink was not acted upon. We will raise this issue at the next matron’s meeting to remind staff of the importance of nutrition and hydration. We would welcome the opportunity to look into these issues further however it is difficult to comment on your specific case without knowing the details of where you were treated and reviewing your medical notes. If you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 we would happily look into the issues you have raised.