"Very very very dissatisfied"
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted via NHS Choices
I had a very bad ear pain and was referred to A&E at ENT dept. The doctor whom my GP talked said, she had 4 patients in front and I would have to wait for 2 hrs. I arrived at 5pm and was informed the doctor who was supposed to see me is taking blood test and won't be long after an hour when I inquired I was told she is looking at another patient and won't be long. Waited for another hour and when asked was told she has gone home. It is now 10pm nearly 5 hrs since I arrive: and when asked about delay, I was told they are now changing the shift and will have to wraith when the doctor would be available. During all this 7 hrs wait non of the staff bothered to take my observations all I could hear was staff giggling and laughing loudly. At around 1 o'clock when I said I was diabetic they did the observation and called the doctor after 9 hours wait. It seems Queens is doing us a favour by treating - even the animals are treated with respect but not at Queens. Prefer to suffer than going there