"I haven't been so stressed in ages"

About: North Tyneside General Hospital

(as a relative),

Having asked several people within the hospital ( and feeling like I was wasting their valuable time!), I was informed that I could top up my parking by phoning a number which was given to me

I have phoned this number only to be told to contact the hospital who own the car park. Unbelievably complicated. Waste of everyone's time. Especially staff.

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Response from North Tyneside General Hospital

Dear jivinjunkie, I am very sorry that the complexity of the new parking system left you feeling so stressed and frustrated - it is the last thing we'd want for anyone visiting our hospitals. Please be assured we are taking this feedback very seriously - it's clear that there are a number of things we have to improve. We are currently working hard to find solutions to the issues raised by patients, families and the public.. Thanks again for contributing to these discussions - I will make sure that your comments are shared with the team. Best Wishes Annie

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Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We have made a change

picture of Annie Laverty

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,


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