"Poor service at time of discharge from hospital"

About: Tameside General Hospital / General medicine

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Not happy about day of discharge from ward 43 - had to wait for Dr. to sign discharge. Wait for pharmacy (tablets for pain). Eventually walked out at lunch time. Sick of waiting.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Every effort is made to ensure that patient have their discharge medications ready before leaving the ward this also includes that they have a discharge summary in hand.

I hope the description of how we prepare take home drugs may explain the delay, although I apologies that in this case it did not run as efficiently as planned.

As soon as the take home medication is prescribed the ward nurse informs the pharmacist bleep holder and based on their work load and availability on that time, the discharge meds will be processed.

If patients are on controlled drugs (which mainly pain killers fall within this classification) pharmacy will have to clinically check as usual and confirm with the clinicians regarding the strength and frequency of administration for any anomalies.

All these processes take some time but every effort are made to have the take home medications ready in time.

We are constantly striving to improve this part of the patients journey

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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