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Poor X ray experience

Posted By Julsy3

"Poor X ray experience"

About: Tameside General Hospital / X-ray and Scans

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

Man injured hand - went to GP who sent him for an X ray.

X ray experience poor in relation to attitude & politeness of staff.

He was told his results would be ready in two weeks at his GP - went to Dr. - no x ray results.

Hand still swollen, some movement.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust 10 years ago
Lindsay Stewart
Deputy Director of Nursing,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 15/11/2013 at 13:01
Published on Care Opinion at 13:34

I am sorry we have failed to meet your expectations on this occasion.

Our usual practice is to ensure that all GP patients attending for X-ray following a recent injury are prioritized for an urgent report. Urgent reports are generally undertaken within 48 hours of the examination.

The radiographer undertaking the examination makes an initial assessment of the X-ray. If an abnormality is identified at this point, the patient is referred directly to Accident and Emergency.

Without the patient details I am unable to establish where this process failed on this occasion but will happily investigate further if you would contact our PALs dept.0n 0161 922 4466 or email Pals@tgh.nhs.uk

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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