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"Wellington Health Centre: I found my health care experience good"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

I found my health care experience good. I phoned the doctors and spoke to the receptionist. Then the doctor phoned me back and offered me an appointment that same morning which was good.

The only thing I find wrong is that you have to repeat yourself two or three times to the receptionist, and then the doctor.

I must admit, I would prefer to see the same doctor all of the time. We never know who we are going to get.

The follow up for an appointment to see a specialist was very, very good and very quick. I found the person on the phone very helpful.

Unfortunately gone are the days when you get to know your doctor and he/she got to know you and make you feel at ease!

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG 10 years ago
Jennie Moore
TRAQS Patient Advisor, RAQS,
Telford and Wrekin CCG
Submitted on 14/11/2013 at 17:00
Published on Care Opinion at 20:42


Thank you for taking the time to share your experiences. We appreciate all feedback and are happy to hear that your referral has been positive.

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