"Poor patient care, rude disrespectful staff, poor MDT, poor holistic care, no intervention to prevent re-admission"

About: North West Ambulance Service NHS Trust / Emergency ambulance Tameside Tameside General Hospital / Accident and emergency

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of the patient. She said…

I have fled domestic violence. My carer handed himself into police. A & E had done a MARTACH prior but carer destroyed it.

My new flat has been declared 'unfit for purpose' yet nurses keep passing the buck from each agency. Passing blood into my stools. I was sent home and then a letter was sent to ask me to come back with urgency. I fell and banged my head and waited 8 hours for a doctor to see me. The nurse then sent me home with no support. The doctor had authorised a taxi yet the nurse made a point of complaining to me that this wouldn't happen again. Came in via ambulance.

I feel my below needs could all be addressed better:

Holistic - treat every person as an individual

Medical - assessment of my needs

Social - refer to neurology, social worker timescale for review

Physical - MS is a complex condition that requires a knowledgeable opinion


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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

We are sorry that this patient appeared to have had an unsatisfactory experience when using Tameside Hospital we genuinely believe that, as a service funded from the public purse that our duty is to provide excellent physical, emotional and psychological care to all who feel they need the services of a modern hospital.

Where possible all Ambulance patients are met by a dedicated team (known as Rapid Assessment Team) and this team’s sole responsibility is to see, assess and establish an immediate plan of care for all patients who arrive by ambulance.

The team leader is always an experienced emergency care consultant, and this means that newly arrived patients are seen and assessed by the most senior clinical decision available maker very quickly.

Taxi transport is regularly authorised for those patients who arrive by ambulance but are found fit enough to go home, but do not have the means to provide their own transport.

We are always looking for ways to further improve the patient experience. If you require a more personalised feedback response can I ask that you contact the PALS department so we can examine the issues you have raised in more detail 0161 922 4466 Pals@tgh.nhs.uk

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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