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bad treatment/care

Story from nhs.uk

"bad treatment/care"

About: Conquest Hospital

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I was taken into hospital by ambulance to Eastbourne to be then told they couldn't treat me they had no staff to be transported over to Hastings conquest hospital ,much later looked at by a supposed doctor who said that he was going to examine me to then decide the options he then continued without any gas and air or explanation causing me severe pain soreness and infection,l was treated like a piece of meat resulting in me having to go to my doctor who had no notes readable but was discussted and shocked by my care. I am and will be taking this further as it it scared me mentally and physically for my future in more ways than one. I hope that no other woman has to ever go through what I went through.

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Responses

Response from Conquest Hospital 10 years ago
Conquest Hospital

Submitted on 23/01/2014 at 09:12
Published on nhs.uk on 24/01/2014 at 03:00

Firstly may we apologise for our delay in responding to the serious and disturbing comments you raise. We are deeply concerned to learn about your experience. As a Trust we are committed to giving the highest quality of care to our patients, however, this is clearly not what you describe in your posting. We respectfully acknowledge that at the time of writing your comments you wished to take your concerns further and we hope that you felt able to do this. If not, we would value an opportunity to look into your concerns in more detail and apologise to you in person for the fact that your experience was poor. If you have not yet raised your concerns or would like some advice in doing so, please do not hesitate to contact the Patient Advice & Liaison Service on 01424 758090. They can also be contacted by email at: PALSH@esht.nhs.uk. Thank you for taking the time to let us know about your experience.

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