"Extremely unhelpful and uncaring"

Anything else?

I was referred to this hospital by Southmead for skin lesions caused by renal transplantation medications. My appointment was made for the future using what is now termed the 'patient passway' timescale however these skin lesions began to spread with extreme itching and bleeding. I certainly became far more concerned that there had been a deterioration and I attempted to bring my appointment forward because of these concerns. After half a dozen calls to get though to this hospital by telephoning various numbers the reply from the appointments centre was curt to say the least and certainly unhelpful in the circumstances. I was told the appointment would not be changed, and I was to 'go back to your GP and if they think it is necessary then they will write again' So again, here is the passing of the buck and more wasted time. This stock reply is no longer acceptable to me as a patient. and It shouldn't be to anyone who attempts to make any hospital aware of any changes in shape, form and feel of possibly cancerous lesions on the body. I shall certainly go back to my consultant now and request that I am not treated at this hospital which clearly has already shown little regard or dignity for me as a patient.