"Fell whilst pregnant"

About: Manor Hospital

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I feel uncomfortable giving such a negative review as I always like to focus on the bright side of life however I feel service at the manor maternity is only Good or Satisfactory when things are going to plan. Should there be any event not part of the nHS maternity Plan for a smooth pregnancy I feel the hospital are not equipped to deal with it. I arrived at the fetal assessment unit on Monday where there was a delay in being seen due to staff shortages with one nurse running around frantically. When I had to revisit the second day I had to wait 3 hours to speak to a doctor about the details behind why I was called in after receiving a call the night before leaving me feeling anxious and confused. I felt I was being 'punished' for wanting to speak to the doctor as I was told the doctor would only reiterate what the midwife said. However as I suspected when I eventually spoke to the doctor and asked informed direct data driven questions I learned that what I was being told before by the midwives was not factual proving the need to speak to the doctor. I don't feel I need to justify why I needed to speak to the doctor in the first place; the reason could have been simply reassuring a first time (& a very anxious) mum to be after receiving conflicting information. I will categorically say the FAU is understaffed and this is taking a toll on patient care and service as however understanding and respectful the midwives would like to be they are visibly frustrated with being inundated with admin plus patients during the day - definitely over a two day period I witnessed. This review is coming from someone who has moved to the area recently and is not convinced she will receive the service she expects, needs or deserves from her now local hospital. What a shame.

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Response from Manor Hospital

We are very sorry to hear that you are unsatisfied with the service at our FAU. We are aware of an increase in activity from moms using the service and as a result of this, starting last week, we have increased staffing levels. We are extremely passionate about giving women a great patient experience. Thank you for bringing this to our attention, our Head of Midwifery will be sharing your experience with the team. If you would like to discuss this further, please contact our Patient Relations tem on 01922 656463 or alternatively seek guidance from the NHS Constitution. The NHS Constitution can be found on the following link: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/170656/NHS_Constitution.pdf And it has a supporting handbook of explanatory notes which can be found on the following link: http://www.nhs.uk/choiceintheNHS/Rightsandpledges/NHSConstitution/Documents/2013/handbook-to-the-nhs-constitution.pdf

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