"Parking problems"

About: North Tyneside General Hospital

Anything else?

Not impressed with the new parking system. The keyboard for registration numbers is difficult to use, too low down and keys too small. After inserting money no ticket was issued. No way of contacting anyone, only an 08 telephone number in Chorley. This meant we were concerned we might incur a fine. Plus it meant a delay in visiting the patient. Staff on the ward couldn't help as it was a Saturday and no one available in the Estates Department. The old system worked well, so why on earth did it have to be changed to a system which is so stressful when people are probably already under pressure?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Tyneside General Hospital

Dear Ann I was so sorry to read about your experience of the new car parking system and would like to apologise that your visit to one of our patients was delayed. You raise a number of very valid points - please be reassured I have shared these directly with Steven Bannister, our director of estates, and all who are working with him to improve our patients experience of parking. Best Wishes, Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust We have made a change

picture of Annie Laverty

Dear Ann,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story