"Poor appointments admin"
About: Victoria Hospital / Ear, Nose & Throat Victoria Hospital Ear, Nose & Throat KY2 5AH
Posted by S Dubs (as ),
In mid-October following on from an ENT appointment where a biopsy was taken a few days earlier, my Mother-in-Law received an appointment letter asking her to attend ENT a week later.
I took a day off work to take her to this appointment and she had a sleepless night the night before worrying why the urgency for the appointment. We arrived at the Victoria only to be told that the appointment had been rescheduled.
This is totally unacceptable as not only did it waste my time, but it also caused an 84 year old lady undue stress and worry.