"Treatment for cancer of the stomach and low blood pressure"

About: Heartlands Hospital / General surgery

(as the patient),

Taken to hospital by ambulance, after collapsing at home, for blood transfusions, and an endoscopic examination of my stomach, to find the source of the bleeding.

I was left to wait, with nil by mouth for 20 hours with no information as to when I would be treated.

The hospital staff I met were very casual. I wanted food, so the endoscope exam was cancelled.

At 4am I had blood transfusions, and had to return to get the endoscope exam.

I felt the hospital was run for the doctors convenience. It was an awful experience - so much time wasting and procrastinating.

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Response from Heartlands Hospital

Thank you for taking the time to share your feedback. I am sorry to hear your experience at our Hospital wasn't a positive one. If you would like to discuss your issues further please contact our Patient Services Department by telephone on 0121 424 0808 or email: patient.services@heartofengland.nhs.uk. They can then take some more details off you and investigate the issues you have raised. Regards Catherine Williams Patient Engagement Department

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