"The Heroes of Shand Ward"

About: Bedford Hospital South Wing

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I have had three operations in the past ten months, each time staying in Shand Ward. I cannot speak highly enough of the treatment I received whilst there. Every member of staff, who kept the ward spotless, was always very kind and caring. Nothing seemed too much trouble and I saw quite a few incidents that would have tried the patience of saints. There was only one small fly in the ointment and that was the length of time it took to get my medication after being told I could go home. I was told at about 9.30am that I could go, but didn't receive my tablets until nearly 6.30pm. I felt my bedspace was wasted for practically a whole day and could have been used for any waiting patients. That said, it hasn't changed how I feel about all the kind members of staff. I wish them all well.

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experience during each of your stays at Bedford Hospital, and the care provided by Shand Ward. I will pass your comments on to our staff, who I am sure will appreciate your comments. I know the team on Shand Ward quite well and they really are lovely. I will also pass your comments about medication to the appropriate team. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you again for taking the time to leave your thoughts about Bedford Hospital on NHS Choices. Ben Raza Senior Communications Officer Bedford Hospital NHS Trust ben.raza@bedfordhospital.nhs.uk

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