"Ophthalmology Dept"

About: Hull Royal Infirmary

Anything else?

I had an appointment in April 2012. with a consultant and he said he would like to see me again in April 2013. To date I have received no appointment even after ringing his secretary once and the appointment department. I rang again today, the secretary was not there but I was advised that she would ring back this am, still not had the courtesy of a reply. Is this the usual thing?

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. Regrettably there is currently a delay in patients waiting longer than we would like for appointments with the Ophthalmology Service. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk who will do all they can to find out when you can be seen in clinic. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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