"Beware the Ward 23 day-time Mafia"

About: Wexham Park Hospital

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Unfortunately, it is difficult to rate Wexham Park, it consists of incredible nurses and doctors that work tirelessly, effortlessly throughout to provide care and support. Yet, there are those who are incredibly insensitive, lazy, abnoxious and uncaring. My wife was admitted into Ward 23 after her baby was identified dead 12 weeks into pregnancy. Ward 23 performed an assessment and she was admitted on a weekend. Unfortunately, due to AE being busy, things did not go to plan and what should have been a quick 45 minute operation turned out to be a 10 hour waiting ordeal for my wife. I could berate around about how useless management and scheduling is that no backup staff was available, but unlikely that would change. Ward 23 operates day shift (7 to 2), afternoon shift (2 to 9) and night shift. The day shift Mafia staff had to be told several times that my wife was suffering with pain (after inducing contractions) for them to administer pain relief, often as late as 45 minutes after the request was made. By the time, the afternoon shift came in, she was heavily bleeding and in severe agony. The afternoon shift was incredible headed by a wonderful and proactive nurse (Charmaine?), she was an amazing, talented nurse, she brought pain killers immediately, she kept phoning AE for slots and asking the consultant for advice (whom I must say seemed physical but with hindsight she showed great insight and support). We came out of that period weary but feeling proud of the NHS. My wife was finally admitted into OR at 2015 and came out 2330 (she had lost a lot of blood and needed transfusion). The night staff were again quite friendly and polite. Back next morning, the Mafia nurses came back in, on the surface they are polite and caring but when asked for action, quite insensitive and heartless. One rather grumpy nurse came and yanked the catheter without warning, my wife screamed! Then she indignantly questioned my wife when asked where the toilets were, "You've been here so long, you don't even know where the toilets are!", if she had enough sense to read the notes, my wife had not gone to the toilet since Sunday morning. Eventually the catering lady and the tea lady had to help my wife up, tie up her garment after the nurse immodestly left the doors wide open - again thanks to Carla the catering lady, and the tea lady. This along with many other tiny incidents which haunted my wife's stay in WARD-23 ... BEWARE! It's hard to measure performance with such contrasting behaviour - behaviour is dependent on many factors. All I can advise that if you are unfortunate enough to be admitted during the day time staff of ward 23, just be patient. I hope from this review that some feedback is provided and action taken against such behaviour, sadly I think that it might remain such. Additionally, for the names I have mentioned in this review, do mention it to them if you meet them, they are a credit to Wexham Park.

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Response from Wexham Park Hospital

Thank you for taking the time to feedback about yours and your wife's experience, especially after what must have been a very difficult time for you both. We will of course feedback your kind words to Charmaine and Carla. On one hand we are pleased to hear your positive comments, however it is so disappointing to hear that this was not consistent and we are concerned to hear of your description of the 'Mafia' staff. We would therefore be grateful if you could email your contact details and your wife's details, making reference to this posting, to patientrelations@hwph-tr.nhs.uk , as if we know the dates of your wife's admission we will be able to identify the staff on duty and address this with them.

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