About: Hull Royal Infirmary

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My Partner was admitted with serious breathing difficulty into resus unit but after initial pulse and blood pressure test she was told she needed to have a nebuliser immediately then was wheeled into a corridor and left there struggling to breathe and in distress for over 2 hrs waiting for one, the unit was full of doctors and staff well I assume they were staff, a lot of them were without name badges and there was one woman there looked like she was dressed up for a night in a club, high heels and all she was wandering round chatting to staff who seemed more intent on chatting about their love lives than treating the sick she was eventually seen after 2 hrs and given the nebuliser, she was then left with a junior student to try and take an arterial blood test a very very painful procedure after 3 attempts and my partner screaming in pain I asked for the senior doctor to do it she was transferred to AAU where she got worse over the next 24hrs but all they kept doing was these tests again and again I visited the next morning and asked how my lovely smiling happy fiancée was looking like a 90 yr old awaiting death, every doctor had a different diagnosis and no one could tell me what was happening at all, she had 3 further breathing attacks in there then to my horror and anger they said she could be discharged well I was fuming she couldn't walk without collapsing she couldn't talk without being breathless and was unable to get out of bed how in their right mind were they going to send her home she has been moved now to a another ward where her condition hasn't got better the ward is cold and grubby with no tv and they couldn't even find her a pillow I just want her out of there even if I have to get her transferred nurses are nice enough but junior students should be accompanied by a senior not left to do things themselves I wouldn't want to be in there that's for sure nor would my dog

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Response from Hull Royal Infirmary

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of you and your fiancee's recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . We will however require the consent of your fiancee to investigate any concerns raised. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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