"In two visits to ENT on 13th september ..."

About: Darlington Memorial Hospital

(as the patient),

What I liked

In two visits to ENT on 13th september and today 10th October to X ray:

in the corridors- offered help by responsive staff to find my way

in the canteen- treated with courtsey and efficiency

at reception and waiting areas- treated quickly, questions answered

in consultation- clear commitment to involving me, addressing my issues/questions and active listening

during procedures- great communication., reassurance and explanation

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››