"Cafeteria main entrance RPH"

About: Royal Preston Hospital

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Called in RPH cafeteria early Sunday morning, to purchase cold drink in order to take a daily tablet. The only money I had with me was a £10 note. At the till the staff member said have you anything less, I replied sorry I did not. The staff member said "is this for change for the car park". I replied no I do not own a car, I just want to purchase a cold drink. Staff member refused to sell me the cold drink as she said she was unable to give change for a ten pound note, although she admited she had one and two pound coins but was not willing to give them to me as change. Her demeanour was obnoxious, beligerent.and totally unhelpful. In the 21st century, it should not be beyond the realms of possiblity to arrange a float to cover such situations. I urgently recommend that the staff member be given customer care training. In my opinion, the real reason I not allowed to purchase the cold drink was because the staff member had decided I merely wanted change for the car park. I do not drive, and have never owned a car. I told the staff member she ought to be ashamed of hereself and was extremely awkward and ridiculous, and I maintain this. Please be aware, that if you wish to purchase a cold drink from the cafeteria and you are not able to pay the exact amount, then you will be refused purchase.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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