"A&E Darlington, Plastics Durham, 30 pound Taxi..."

About: Darlington Memorial Hospital

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After suffering a deep dog bite to my hand, I arrived at A&E at about 1-30pm on Saturday 19 Oct. Staff were efficient, however X-Rat located a wound, one of many, that had been missed. After wounds were cleaned up I was told to be at Durham Hospital, for plastic surgery the next day. When staff phoned for an appointment at Durham they were offered an emergency appointment for the same day, Saturday, But they said that next day Sunday would be OK. I was instructed to be at Durham Hospital for plastic surgery at 8am the next day Sunday. How does one get to Durham Hospital from Darlington for an 8 am appointment on a Sunday? Not possible to drive with a badly bitten hand, No hospital shuttle bus no public buses at that time of day (Sunday) So, still in shock I called for a taxi at 7 am on Sunday and arrived at Durham Hospital at 7-50 am The cost 30 pounds! No I don't remember the taxi details, I just know I arrived in time, just. How did I get back home after the surgery? Had to drag a friend out of bed and promise him fuel money and a breakfast when he got to Durham. Does Darlington Memorial Hospital care? Are A&E users people, or just an unfortunate product? Who actually cares about how a 68 year old, who is in shock, will get to the next stage of his emergency treatment? A clear example of ageism, Not worth bothering about. But be warned, the next person to be treated in this way might well be a relative, or friend of yours. Take care, it's a nasty world out there.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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