About: Royal United Hospital Royal United Hospital Bath BA1 3NG
Posted via NHS Choices
I really cannot believe that despite previous complaints that this hospital runs entirely on voicemail. Even the 'emergency number' given by cardiology is voicemail! The pals service is voicemail. After eight attempts now to speak to the department I required I have now given up. But who gets the blame for not attending an appointment? The patient. And then there is another wait while the GP again reefers the patient back to the hospital and again the hospital gets paid for 'another' referral. I'm disgusted with it all. Don't blame patients for not attending when they do their best to sort out double bookings. We can hardly be blamed when it becomes more convenient for you to switch on the voicemail at the start of the day rather than deal with your patient enquiries.