"Shocking treament"

About: Basingstoke and North Hampshire Hospital

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Having been rushed to the a&e being pregnant and in severe stomach pain I was appalled by the treament I was given. To begin with I was left waiting for over 4 hours when we asked how long it would be the receptionist informed us as we had left the building we would be at the bottom of the list Borg I my partner and the other waiting patients all argued that I hadn't moved from chair owing the huge pain I was in. She would no apologise for this error of information. I was informed that there are no notes and I was infact not pregnant even though I mentioned it to the triage nurse and have had all my scans at that hospital. Once moved into a room I was left. Eventually the doctors saw us and whilst waiting for bloods the receptionist came back in and asked why were in this room who gave permission as I am not a patient and the security would come take us out. Eventually they found the doctors who said they knew who I was. I was not even checked my ultra sound no one checked the baby. I was made to leave in acute pain told to take laxatives even though I explained I'm a recovering bulimic and couldn't take them alone by the specialists rules who I attend. I asked for a note to state that they told me take it basingstoke refused. And I said what about the baby as its not been checked and my pain was still bad and barely able to breat and I was informed to contact frimley as I had decided to leave basinsgtokes maternity unit care as they were equally appalling. I was made to leave a&e barely able to stand and told to go my other hospital. Completely out ranged by this treament!

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Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback. I am really sorry that we let you down with some aspects of your care. We would welcome the opportunity to discuss this further with you. Please contact our Customer Care team on 01256 486766 or customercare@hhft.nhs.uk Mary Edwards Chief Executive Officer

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