"Efficient and effective"

About: The James Cook University Hospital

Anything else?

Welcome nurse an excellent idea helps you understand why you are being sent to either see and treat or A&E. Seen within a sensible time frame even though it was a Saturday night. Treated as an individual, care and concern demonstrated despite only having a minor injury. Only two things required attention, 1 the condition of the cubicle curtains, mine had stains along the bottom. 2 No same sex accommodation in A&E is understandable and practical however more care could be taken to ensure that if patients need to dress/undress a changing room with a close-able door is available or patients given assistance to ensure curtains remain closed. James Cook clearly have magical curtains that are self closing, sound and smell proof. I appreciate that they are easy to change and allow very busy staff to keep an eye on patients but a better solution must be available. A little job for the NHS innovations team to get inventing.

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Response from The James Cook University Hospital

Good afternoon Thank you for taking the time to provide comments regarding the Accident & Emergency Department at The James Cook University Hospital. I shall ensure your feedback is forwarded to the relevant staff, who I am sure will be very pleased to read your kind words. I am concerned, however, to learn about your comments regarding the environment within Accident & Emergency, which I shall also forward and would invite you to contact the Patient Relations Department on 01642 854500, at your earliest convenience to discuss this matter further, should you wish to do so. Yours sincerely Patient Relations

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