"Horrendous Waiting Times"

About: Conquest Hospital

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I arrived at the Conquest Hospital A&E department at Midnight on a Tuesday with a cut on my knee that needed stitching. At this time I was advised there was 3 people in front of me. Slowly one by one the people infront of me begun leaving the A&E department after the ridiculous waiting times. I eventually gave up at 4:30am due to having to go to work. Before leaving I asked how much longer the wait was going to be, she said that there was 2 people infront of you, so it maybe another couple of hours! If there was any other way of getting the stitches done, I would of done it. I ended up leaving work early and coming up again the next day. I was told that because I done it over 12 hours ago, they cannot stitch it. So just put sterri strips on it and bandaged it. This is a recurring theme with the conquest A&E department. A couple of years ago, I had broken my nose, it was clearly broken, and didnt need anyone of any qualifications to say it was broken. I had waited 6 hours up the A&E department to be seen. When I was finally seen, they doctor did not even put his hands on me. He just said "yeah its broken, you will have to come back in a couple of days to have it re-set. Make an appointment at reception" ! So after 6 hours, the doctor was with me for under 1 min and couldnt even do anything. I strongly believe that the department can be managed 100 times better than it is currently. The waiting times are ridiculous. Something needs to be done.

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Response from Conquest Hospital

We apologize for our lengthy delay in responding to your comments. We're very sorry to hear that you were dissatisfied with the waiting times and care you received in the A&E department at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read about your experience. Please be assured that all feedback is forwarded to relevant management staff within the organization and in respect of your comments, the Service Manager for A&E responded as follows: Please accept my personal apologies for delays in A&E. This is often due to acutely ill patients, being brought in by ambulance. Patients are seen in order of clinical need. The waiting room often does not reflect how many patients are in the department because acutely ill patients bypass the main entrance and arrive through a separate designated entrance. We do endeavour to keep patients in the main waiting area informed of delays and regularly provide information. Thank you for taking the time to provide feedback. I will ensure that your expereince is shared with staff. We value all feedback from patients and their families in order to constantly review the quality of the services we provide.

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