"If Lymington Hospital can only organise hearing..."

About: Lymington New Forest Hospital

Anything else?

If Lymington Hospital can only organise hearing aid repair appointments by speaking to the person whose hearing aid has broken themselves then at the very least they should make sure that their wheelchair bound patients can phone up and not have to wait for an answering machine message to be replied to several hours later when they are unable to get to the phone again, causing them to have to do without their hearing aid even longer, never mind the fact that they can't hear on the phone because their hearing aid has broken or the fact that the manufacturing quality of the hearing aid is so poor that they need repair almost as soon as you get them. I presume this is a deliberate policy to encourage people not to use the NHS hearing aid service.

Story from NHS Choices

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Response from Lymington New Forest Hospital

Thank you for your feedback regarding the Audiology service at Lymington New Forest Hospital. I am sorry that you experience a delay in receiving a response to the voicemail that you left. Unfortunately, as this is not an emergency service there is sometimes a delay in calling back patients due to the demand on the service. I would also like to assure you that there is no policy in place to discourage the use of the NHS Audiology service. If you would like to discuss your experience further, please do not hesitate to contact the Complaints and PALS Team directly on 02380 874065 and someone will be happy to look into your concerns. Kind regards Ben Prior Complaints and PALS Officer

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