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unhappy

Story from nhs.uk

"unhappy"

About: East Surrey Hospital

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Didn't like the way the doctor treated me. He even questioned some of the answers I gave. The worse is that I've got to see him again in february 2014

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 26/10/2013 at 08:06
Published on Care Opinion on 27/10/2013 at 11:52

picture of Ian Mackenzie

Dear Anonymous,

I'm very sorry to read that you were unhappy with the treatment here at East Surrey Hospital. I also see that you have concerns about a repeat appointment in February 2014. If you e-mail me your details to ian.mackenzie@sash.nhs.uk I'm sure we can address your issues and make sure that your next visit is a better experience for you.

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