"The worst experience of my life"

About: Croydon University Hospital

Anything else?

I can understand that due to giving birth on a bank holiday there were shortage of staff. However the staff that were there did not listen to me and we're incredibly uncomforting during one of the most painful experiences I would go through in my life. Giving birth at croydon university hospital was the biggest mistake I made. After I gave birth I knew there was something wrong and that I was bleeding beyond the normal amount. I told a number of midwives but they just dismissed it and ignored me. Once I came home I suffered from severe postnatal depression and it was because I was feeling so low and unwell. I started having blackouts and dizziness at home and I spoke to the midwife who visited me at home who again too said it was possibly due to tiredness and PND. I finally called the ambulance and went to hospital myself feeling even worse for having to leave my baby at home with my mum only 2days old. Once I got to the hospital I found out that there was a piece of placenta left in me and it was becoming poisonous. The bleeding was because my body was trying to fight off the infection. The truth was attempted to be concealed from me as I only learned the full truth when another midwife visited me as a follow up check up the next morning. It was my first child and I will never forget the distress and trauma the faults of the hospital caused me. As soon as the piece of placenta was taken out of me my PND went away so I know that it was the cause of my depression! I hope no other mother experiences what I did. Child birth should be a happy memory although painful but should never be what I experienced!

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Response from Croydon University Hospital

We are very concerned by the issues that you raise and we absolutely agree that you should not have had the experience that you describe here. Our maternity team is committed to providing supportive and compassionate care to the mothers who use our services, and have made substantial improvements to the levels of staffing and the facilities available to mothers when they are with us. We would like to fully investigate the specific circumstances of your care to make sure that no other mothers have the sort of experience that you describe. We understand that you may wish to put the experience behind you, but if you are willing to contact us and provide us with your details we will look into what happened and apologise to you personally. You can contact us through our PALS service on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

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