"Dad's Stay at lings Bar"

About: Lings Bar Hospital

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Our father, who passed away last week, spent the last six, and probably the most difficult, months of his life in Lings Bar Hospital. The hospital is relatively small, modern and purpose built and has great use of space to create areas for plants and ponds that greatly improve the feel. When you walk in it is fresh, clean and decorated in a subtle but bright way. It feels welcoming. Better still as you walk along the corridors almost every member of staff that you encounter will give you eye contact and say hello. This is clearly a hospital where people contact and empathy is very important. Dad was on Castle Ward and the staff here, from the most junior to the most senior, can only be described as amazing. Their care for him was truly professional but very empathetic and caring. They treated the person rather than the patient and this included care and counselling for the family who visited. They never once stopped trying to deal with his mental as well as his physical needs. Nothing was ever too much trouble and we never once saw a member of staff treat any request for help with less than complete sympathy irrespective of how busy they were. The period produced many worries for us and they were always prepared to find time chat to us about how he was, what they were doing and what the prognosis was. This was such a help. The day he passed away all the staff we met were quick to offer their sympathy for the family and not a few shed tears with us at his passing. No one wants to be in hospital but if it is essential then Lings Bar shows that it can still be done with genuine care and compassion. We cannot thank everyone enough.

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Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

Thank you so very much for such a lovely posting at such a very sad time for you all, We really appreciate you taking time to leave your comments and I shall ensure that the whole team see your feedback.

I am so thankful that you and your dad and your family had such high quality care during his last 6 months of life - the ward team take great pride in ensuring that the enviroment is right for caring for patients and that they themselves deliver high quality genuinely compassionate care, so it is wonderful for us to hear when they have made such a difference to patients and their families especially at such a sad and emotional time for you all.

Thank you once again for taking time to say how you felt about our service, it means alot to us all.

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Response from Lings Bar Hospital

I apologise for the lapse of time in responding to your posting. I am pleased that we were able to make your father's last months more comfortable. I will pass your comments onto the team on Castle Ward.

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