"Really surprised"

About: St Thomas' Hospital (London)

Anything else?

I gave birth to my first child here 48hours ago (I'm still here in fact) I never leave a review and usually see myself as a harsh critique but I feel obliged to do so this time just because I truly deeply thankful all the staff who took care of the baby, myself and my family members. I'm very surprised at the level of care, services and the standard of the staff since all I heard about NHS until now has not been something I wanted to experience myself. Contrary to my expectation, however, the entire experience was just so much better than I expected that I actually thought maybe I'm mistaken with somebody else who was important! Even my mother, who is used to the highest standards of services (not necessarily medical) in Japan, was astonished and very grateful for the care that I probably could not have had anywhere else. The reason for the 4 stars for the defision making is that there was one health care taker who I found was rather rude and would not listen how I felt and forced my baby to feed while he was quite upset (10min earlier a midwife told he was not ready for a feed at the time) but when I asked another midwife for her opinion as there were lots of conflicting information, she explained thoroughly and I didn't see that particular care taker afterwards. I do not know how a private maternity clinic is but would happily pay for services like this and staff like those who were there for me are worth a million. I'm sure I will return to the hospital though it is 2 hours drive away from my house to thank all the brilliant midwives and care takers.

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Response from St Thomas' Hospital

Thank you for this lovely feedback about our maternity unit. We were delighted to hear that your birth experience was made even more special by the care provided by our staff. We have a weekly newsletter in the department that we use for sharing 'good news' and will include your comments in a future copy.

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