"Visit to A&E"

About: Montagu Hospital

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After falling about 7 foot while on a ladder at work, and landing awkwardly on the rungs , my place of work took me straight to the hospital to get checked out. I waited about 20 mins till it opened at 9am. When I was seen my husband was told to wait in the waiting room. I was asked what had happened and I explained. The nurse took a quick look at me then said it was only soft tissue damage and said why had I come! Also just take paracetamol. As I left I couldn't believe what she had said. She never asked if I had hit my head, been unconscious, felt dizzy or landed on my back. I also wasn't checked to see if I was in shock. It's now 4 days later and I have extremely large bruises all over my body and still have trouble using my left arm. She made me feel like I had wasted her time. I hope I don't need to visit again.

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Response from Montagu Hospital

We're very sorry to hear you didn't feel you had a thorough assessment of your injuries before leaving the department. We can't provide a more detailed response or comment on the care received without some more details, but if you have any worries or concerns or would like to provide us with more information you can do so by contacting our Patient Advice & Liaison Service (PALS) on pals.dbh@dbh.nhs.uk or 0800 028 8059. Any patient who remains concerned after being discharged can contact us in this way or, if discharged from a ward, by contacting the ward directly. Please accept our apologies.

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