"previous renal kidney failure but blood test..."

About: West Middlesex University Hospital

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I had renal kidney failure 5 years ago resulting in major surgery, I was diagnosed with Retroperitoneal Fibrosis, which is a life threatening condition. I was told when discharged by my consultant that if i had any problems at all, or pain that worried me I was to go to A&E and have a blood test to check my creatinine levels, I have regular blood tests yearly, I have been in pain for a couple of weeks, the symptoms have been the same as when I had renal failure, as i am very concerned by the pain i am in, I attended A&E at west middlesex hospital, to be told that I am not priority case and could not possibly have a blood test unless refered by my doctor. As I am not a time waster and have a legitimate condition you can imagine my dismay at being sent away, without putting my mind at rest, with only the offer of pain killers.

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Response from West Middlesex University Hospital

Dear Mr Watts, Thank you for your feedback. We are sorry to hear about your recent experiences. These relate to the Hounslow Urgent Care Centre, which is located at the front of our A&E department, and which is run by the Hounslow and Richmond Community Healthcare (HRCH) NHS Trust. Since posting your comment you have contacted our PALS (patient advice and liaison service) team and we have passed your details to our colleagues at HRCH to respond.

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