"Superb Service and staff"

About: Stepping Hill Hospital

Anything else?

I wish more people understood triage, I was so annoyed at people who think just because they were first they should be seen first, when I arrived I was 1 of 3 people waiting to be seen, I was seen quickly by the assessment nurse and even though it was a while before I saw a doctor I realised that people coming in after me needed help quicker. I got sick of hearing people moaning even though they must look at what is wrong with them, a small limp or cut finger and realise the people being rushed through are doing so for a reason! When I saw the doctor my treatment was very good and I was sent home with medication and the information I needed. Thanks so much Stepping Hill.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you very much for sharing your understanding of the challenges faced in a busy Emergency Department

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Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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