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Superb Service and staff

Story from nhs.uk

"Superb Service and staff"

About: Stepping Hill Hospital

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I wish more people understood triage, I was so annoyed at people who think just because they were first they should be seen first, when I arrived I was 1 of 3 people waiting to be seen, I was seen quickly by the assessment nurse and even though it was a while before I saw a doctor I realised that people coming in after me needed help quicker. I got sick of hearing people moaning even though they must look at what is wrong with them, a small limp or cut finger and realise the people being rushed through are doing so for a reason! When I saw the doctor my treatment was very good and I was sent home with medication and the information I needed. Thanks so much Stepping Hill.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 24/10/2013 at 18:44
Published on Care Opinion on 25/10/2013 at 11:41

Thank you very much for sharing your understanding of the challenges faced in a busy Emergency Department

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 16:15
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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