"Change my appointment time please "

About: Crosshouse Hospital

(as the patient),


At the beginning of September I couldn't get their at the time specified, I then got a second appointment sent to me at the same time 17.30 pm. I cannot make this time, I need an afternoon appointment due to transport.

In the evening buses are not as frequent, and the hospital is 30 miles from where I live. Until I get an afternoon appointment I will have to keep cancelling the ones which are sent to me.

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Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

Dear Fellow197

Hello my name is Craig and I am an Assistant Director with NHS Ayrshire & Arran. Thank you for taking the time to share what sounds like understandable frustration about our failure to provide appointments that are suited to your personal circumstances.

Can you make contact with me at Craig.White@aapct.scot.nhs.uk so that I can put you in touch with our Referral Management Centre staff and make sure that there is a conversation that provides you with the chance to ensure that your personal circumstances are considered in arranging this appointment?

I look forward to hearing from you,

Craig White

Assistant Director

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