"i found the service ok but theres room for improvment "

About: Harmoni / NHS 111

(as the patient),

Quite helpful, not really ideal and I found the handler lapsy daisy. I wanted to call the response but had to go through all the questions first.

My improvement suggestions would be the reply times. I was told I would see a doctor within an hour and I didn't so I called them back so someone could look it for me. The doctor didn't show up for two days.

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