"Feedback from our users part 3"

About: Turning Point

(as a staff member),

PEQ: Although my case was a difficult one to sort anything out with I did benefit from the help and advice. Great Service, Thank You! !

PEQ: I was 100% satisfied with the service from the support I received to the booking/waiting service. My therapist Sally was such a support and has helped me understand and control my condition. I shall miss my sessions but feel prepared, through Sally's help, support and guidance to face the future with more confidence and self awareness thank you! !

PEQ: Brilliant, can't recommend your service enough just sometimes the waiting list seems long.

PEQ: The experiences I had and still do have after doing my Breathing Exercising helps a lot.

PEQ: The Therapist I saw has helped and changed my life for the better. The techniques and strategies she has given me have been the best and I believe Sharon's efforts should be recognised.

PEQ: I found Sally very nice to talk to and felt she understood the anxiety problems I was facing, I am so glad I asked for help and would recommend your service.

PEQ: I found the staff very helpful and very considerate and took on Board everything you said.

PEQ: My only criticism is I feel that an "hour" would have been beneficial to the sessions. Claire was fantastic, she helped me to make sense of my "difficulties" and for that I want to thank her. Please pass on my thanks to her. Thank you for providing this service.

PEQ: I felt that Monica did a fantastic job helping me to rationalise my thoughts and to put them into perspective. I found it very easy to talk to her and felt that she listened.

PEQ: Had a very pleasant time throughout my time spent in your offices in Wakefield. The staff were all pleasant and nice to me, my advisor Catherine gave me a lot of confidence and support and I have made progress forward now with a lot more understanding thanks’ to her support throughout the last few months.

PEQ: Not what I expected but definitely what I needed.

PEQ: Your experience was good to me

PEQ: My therapist, Naheed, was very helpful and supportive. She helped me to find ways of dealing with my situation.

PEQ: Many thanks to Catherine for her patience and understanding throughout all sessions.

PEQ: Very pleased with service - I would recommend to anyone. I have some complicated issues and have now been referred to Adult Psychological Service

PEQ: Therapist was very good, I am following recommendations given. I would like to say how quick the service was with my referral.

PEQ: I think Rightsteps is a great service, the staff are very supporting and I find it helps to talk about your issues. I would recommend to anyone.

PEQ: Helped cope at a stressful time, gave me techniques for dealing with my anxiety, alongside medication, therapist very understanding and empathetic.

PEQ: It is a good job there is people like you, my therapist was very understanding and good at her job.

PEQ: The service I received helped me so much both by the written information received through the post (this was exactly) the symptoms I was going through and Laura was very helpful through her knowledge and understanding of my problems.

PEQ: The first appointment I waited a long time for but after the first one the rest were frequent. I was really happy with Sharon (therapist). She was really helpful and supportive. We went through each problem and resolved them one by one. Really pleased.

PEQ: Excellent, it’s a great thing that this service exists for people who feel lost and beyond help.

PEQ: Both therapists were kind and supportive and I felt they listened to my problems offering real techniques to help me.

PEQ: I cannot thank Sharon enough for the excellent work she did she has helped me get my life back on track my family can't thank her enough they have got there mum + wife back one happy lady thank you Sharon.

PEQ: Q4 - It took a long time to get 1st appointment, but service excellent once I had that first one 10/10.

Sarah helped me greatly, and explained why I felt the way I did, and taught me step by step how to help myself (In a funny way I wish I hadn't got better). Thank you for sorting me out.

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