"Thank you!"

Anything else?

When unable to access my normal GP services the 'Walk in Centre' provided an excellent and in some ways better alternative. I have only praise for the professional, courteous and caring way in which I was treated by the nurse who treated me and the receptionist who booked me in. For the first time I experienced the NHS service working in a 'joined up' way, with the nurse telephoning The William Harvey Hospital to review her findings and she was able to secure a hospital appointment for the following day. I do not believe this would ever have happened so expediently through my GP's surgery. I appreciate that people may complain about the wait of 1.5hrs, but relatively I believe this compares very favourably with A&E times which the press reports can often be in excessive of 4hrs; if I expect my health problem to be thoroughly investigated then so do others and this takes time. Well done Folkestone this is a real asset in your health service provision!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Victoria Hospital Folkestone

Hello, Thank you for taking the time to tell us about your recent visit to Folkestone Walk-in Centre. Your comments have been shared with the team who are delighted that you found them professional, courteous and caring. We're pleased you felt the service was joined up and that you got your health problem thoroughly investigated. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story