"Day Surgery"

About: Royal Berkshire Hospital

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I attended the Day Surgery Unit for removal of my gallbladder. Appointment was 12;30 operation 13;30. While waiting I had my blood pressure taken it went up in my right arm to 170. The nurse then took it in my left arm and it was 124. According to her left arm was more accurate and it "was good". A difference of nearly 50 between 2 arms is not good. After surgery nurse started taking my blood pressure again. It went to 155. My blood pressure was not taken again. considering I take Perindopril, aspirin and statin daily, had an MI in 1992, all on my record. I found it disconcerting that more interest in blood pressure readings At 18;00 as I was not in any pain, could with difficulty pass urine . (have you passed urine was it 100ml? asked the nurse) how I could guess whether it was 100ml or nor I do not know. The fact I had difficulty was of no concern, yes it does happen, it is normal said the nurse. The attitude seemed to be; "it is 18;00 it is closing time" .like a supermarket. And I was discharged At 0200 I had to call a doctor and he had to fit a catheter. I have no complaint against the doctors However, nurses. At one time with nurses you had dedication and compassion. Now you have university degrees and arrogance

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Response from Royal Berkshire Hospital

Thank you for taking the time to comment on your experience in the Adult Day Bed Unit. We are very sorry that your experience was not what we would have expected from our team. The nurses on the unit are very caring and are constantly being highlighted as a cohesive and compassionate group of professionals, so we are very sorry that this was not what you experienced. The unit does not close until 20:00 and is expected to stay open until 21:00. If there are any concerns about the patients remaining on the unit, the staff are not able to leave the department until the end of their rostered duty so we are concerned that you felt they were rushing you out of the department in order to close. The matron and sister for the unit are taking your comments very seriously and are investigating the concerns you have raised. However, it would be really helpful to understand more about your experience and your individual care, so if you could contact our PALS team with more information that would be really useful. They can be contacted by phone 0118 322 8338 or by email talktous@royalberkshire.nhs.uk Again we are really sorry that you were not given all of the information you needed or helped when you said you had difficulty passing urine; this is not our usual standard of care. We hope that you are now recovering well and we would be really grateful if you could contact us so we can look into these concerns in more detail.

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