"A weeks notice to arrange transport means I can't make my appointment"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Pounds946 (as ),
I called the hospital on Monday, and was told I had to be ready from 8: 30am. I was picked up at 10: 25. My appointment was at 10: 30, and I arrived at the hospital a couple of minutes late.
On the way home I was due to be picked up at 11: 30am. The ambulance did not arrive until 2: 50pm! I was told during this time that I was top of the list and next in line to be collected. However, whilst I was in the waiting room a few people were collected before me.
The two paramedics who picked me up were disgusted at how long I had to wait. Their attitude was fine, although a bit brisk which was understandable.
I’ve now tried to make a new appointment for next Monday (it’s Wednesday today) and I’ve been told that the transport needs to be booked a week in advance! I have no other way of getting to the hospital.