"Dignity ward11"

About: West Heath Hospital

Anything else?

My observation of staff at visiting times are that they snigger among themselves at the elderly patients and treat them as if they are all mentally imbalanced. The staff are thin on the ground and their understanding of administration of analgesia and its role in recovery is practically non existent. This may be a place to go to out of necessity, but I certainly would never recommend as a choice.

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Response from West Heath Hospital

I am very sorry to read of your experience and the situation you describe falls well below the standard of care we would expect to see. I would welcome the opportunity to discuss your feedback with you so that appropriate action can be taken. Please contact Janette Bigford, Divisional Patient Experience Lead on 0121 466 6515 (or email janette.bigford@bhamcommunity.nhs.uk) or Anne Pemberton, Patient Experience Manager on 0121 466 6512 (or email anne.pemberton@bhamcommunity.nhs.uk) so we can find out more about your observations of care.

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