"Louth hospital a beacon of excellence"

Anything else?

When I was told I needed my Gallbladder removed and being given the option of Boston Lincoln or Grimsby hospitals, which were in the news for all the wrong reasons! it was with some trepidation that I choose the Pilgrim for my procedure. The low expectations were confirmed by the comedy of errors that saw me receiving a phone call on the 2nd week of my holiday asking where I was, despite giving them my holiday dates. I then made two attempts to contact the appointments clerk, first time I was told she was on long term sick? Next time I was told, they don't know where the appointment diaries are? Eventually they contacted me and offered the 13th of August. I'm not normally superstitious, but given my experiences thus far and having a busy work schedule I asked for an appointment in September. Apparently this was not possible and I would have to be removed from the waiting list and referred back to my doctor? Fortunately this farce led me to be given a appointment at Louth Hospital. Where the experience can only be described as "first class" Louth may not be a shiny new state of the art PPI hospital with expensive art in the foyer, but they know what they're doing. Professional, Cheerful, Caring, and possibly the cleanest place I've ever been, and watching the staff go about their business was a revelation in how it should be done. My procedure was keyhole and the surgeon and anaesthetist did a good job, as I was out the same day, back to light duties within the week, and I still have a voice! Indeed the Louth hospital is a beacon of excellence in my experience. Well done and thank you. NHS Bosses please take note.

Story from NHS Choices

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