"Fracture Clinic"

About: Basingstoke and North Hampshire Hospital

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I had the misfortune of having to visit hospital this week, I arrived in the Fracture Clinic and waited at the desk to tell them I was there. there were two ladies neither of whom seemed to even know I was there, one just upped and left and the other still ignored the fact that I was there.A good minute later she asked if I had an appointment, I gave her my letter and the rest was painless, I was seen almost my appointment time and was very happy with the rest of my visit. overall my experience was a good one just the two ladies should be more aware of customer service and a smile goes a long way

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Response from Basingstoke and North Hampshire Hospital

Thank you for giving us your feedback which will be shared with the Fracture Clinic team. I am sorry you had to wait to be acknowledged when you arrived, but am glad the rest of your experience with us was a positive one. Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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